Refund policy

<p>Last updated: November 6, 2026</p>
<p>I want you to love your bracelet. If something isn't right, here's how it works.</p>
<h2>14-day returns</h2>
<p>You can return any bracelet within <strong>14 days of delivery</strong> as long as it's unworn and in its original packaging. To start a return, email <a href="mailto:support@jacobsbracelets.com">support@jacobsbracelets.com</a> (or use the <a href="https://jacobsbracelets.com/pages/contact">contact page</a>) with your order number, and I'll reply with return instructions. Please don't send items back without contacting me first, because they may not reach the right place.</p>
<p>Return shipping is paid by you unless the item arrived damaged or wasn't what you ordered. I recommend a tracked shipping service, since I can't refund a return that never arrives.</p>
<h2>Refunds</h2>
<p>Once your return arrives and is checked, your refund goes back to your original payment method within 5 business days. Your bank may take a few more days to show it.</p>
<p>If you bought a bundle and return only some of the bracelets, the refund is for what you paid for those bracelets after the bundle discount.</p>
<h2>Wrong size or stone</h2>
<p>Ordered the wrong size or want a different stone? Email <a href="mailto:support@jacobsbracelets.com">support@jacobsbracelets.com</a> within 14 days of delivery and I'll help you exchange it.</p>
<h2>Damaged or defective items</h2>
<p>If your bracelet arrives damaged, or the cord breaks within <strong>30 days of delivery</strong>, email a photo to <a href="mailto:support@jacobsbracelets.com">support@jacobsbracelets.com</a> and I'll send you a free replacement. You don't need to return the damaged one.</p>
<h2>Shipping Protection</h2>
<p>If you added Shipping Protection, or it was included with your bundle, your order is covered if the package is lost in transit, stolen after it's marked delivered, or arrives damaged. Email <a href="mailto:support@jacobsbracelets.com">support@jacobsbracelets.com</a> within 30 days of the estimated delivery date and I'll reship your order for free or give you a full refund, your choice. Shipping Protection is non-refundable once your order has shipped.</p>
<p>Without Shipping Protection, orders that never arrive are still refunded or reshipped. Shipping Protection adds cover for packages that are marked delivered but go missing.</p>
<h2>1-Year Replacement Guarantee</h2>
<p>If you added the 1-Year Replacement Guarantee, or it was included with your bundle, any bracelet in that order is covered for one year from delivery. If the cord snaps, or a bead or the cross breaks, email a photo to <a href="mailto:support@jacobsbracelets.com">support@jacobsbracelets.com</a> and I'll send a new bracelet in the same stone and size for free. It doesn't cover lost bracelets. The guarantee is non-refundable once your order has shipped.</p>
<h2>Questions</h2>
<p>Email <a href="mailto:support@jacobsbracelets.com">support@jacobsbracelets.com</a> or use the <a href="https://jacobsbracelets.com/pages/contact">contact page</a>. I read every message and usually reply within one business day.</p>